Facing environmental and regulatory challenges, energy and utilities companies must improve financial performance, enhance customer satisfaction and rethink service delivery. It requires new technologies and processes — from metering and monitoring, through billing and customer care — to improve efficiency and boost business performance.
Utility firms continue to be affected by trends of deregulation, changing consumer demographics, aging work force and enhanced customer service expectations. These trends combined with highly volatile commodity prices are affecting utilities, making them take a fresh look at technology as a tool for enhancing their profitability.